At QUICKSTORE, we understand that circumstances may arise where you need to cancel your order. We strive to provide a flexible and customer-friendly cancellation policy to accommodate your needs. Please review the following guidelines regarding cancellations:
Eligibility for Cancellation
1.1 You may be eligible to cancel your order if it meets the following criteria:
The order has not yet been shipped or fulfilled.
The cancellation request is made within a specified timeframe, typically within 30min from the time of placing the order.
The product(s) you wish to cancel are not listed as non-cancellable or made-to-order items (see section 3).
2.1 To request a cancellation, please follow these steps:
Contact our customer support team immediately, either through Live Chat or 08069904049.
Provide your order details, including the order number and the product(s) you wish to cancel.
Our customer support team will guide you through the cancellation process.
2.2 We will make every effort to accommodate your cancellation request promptly. However, please note that once an order has been shipped or fulfilled, it cannot be canceled. In such cases, you may refer to our Return Policy (if applicable) for information on returning the product(s) and initiating a refund.
3.1 The following items are typically non-cancellable:
Made-to-order or customized products that are specially made or tailored to your specifications.
Perishable goods, such as food, flowers, or magazines.
Digital products or downloadable content, such as software, e-books, or gift cards.
3.2 If your order includes any non-cancellable items, please contact our customer support team for further assistance regarding your specific situation.
Refunds for Canceled Orders
4.1 If your cancellation request is approved, we will initiate a refund to your account wallet instantly.
4.2 In some cases, if the cancellation request is made after the order has been processed or shipped, you may be responsible for return shipping costs. Please refer to our Return Policy for more information regarding returning the product(s) and initiating a refund.
Changes to the Cancellation Policy
5.1 We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.
If you have any questions or require further assistance regarding our Cancellation Policy, please contact our customer support team. We are here to help you and ensure your complete satisfaction.
Last updated: [06 - 07 -2023]