Refund Policy

Thank you for shopping at QUICKSTORE We are committed to providing you with the best possible shopping experience. In the event that you are not entirely satisfied with your purchase, we offer a transparent and customer-friendly Refund Policy.

    Eligibility for Refunds

1.1 To be eligible for a refund, you must meet the following conditions:

    You have purchased the product directly from our website/app.
    You initiate the refund process within 24hrs from the date of delivery.
    The product is unused, in its original packaging, and in the same condition as when you received it.
    The product is not included in the list of non-refundable items (see section 3).

    Refund Process

2.1 To request a refund, please follow these steps:

    Contact our customer support team within the specified timeframe, either through [email protected] or 08069904049.
    Provide your order details, including the order number, product(s) you wish to return, and the reason for the refund request.
    Our customer support team will guide you through the return process and provide you with any necessary instructions or documentation.
    Please ensure that the returned product is securely packaged to prevent damage during transit.

2.2 Once we receive and inspect the returned product, we will notify you of the status of your refund.

    If your refund is approved, we will initiate the refund to your original account Wallet within 24 hours.

    If your refund is rejected due to failure to meet the refund eligibility criteria, we will provide you with a detailed explanation.

    Non-Refundable Items

3.1 The following items are non-refundable:

    Perishable goods, such as food, flowers, or magazines.
    Intimate or sanitary goods, including swimwear, lingerie, or personal care items, for hygiene reasons.
    Digital products or downloadable content, such as software, e-books, or gift cards.
    Customized or personalized items that are specially made or tailored to your specifications.
    Products marked as "Final Sale" or "Non-Returnable."

    Damaged or Defective Products

4.1 We take great care in ensuring that our products are in excellent condition when they leave our warehouse. However, if you receive a damaged or defective product, please contact our customer support team immediately, providing detailed information and photographic evidence of the damage or defect.

4.2 We may require you to return the damaged or defective product for inspection. In such cases, we will provide you with a prepaid shipping label or arrange for the pickup of the product at our expense.

4.3 Upon verification of the damage or defect, we will offer you one of the following options:

    A replacement of the same product, subject to availability.
    A refund to your original payment method, including any shipping charges you incurred.

    Shipping Costs

5.1 Unless the return is due to a damaged or defective product, shipping costs associated with returning the item are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    Exchanges

6.1 We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.

    Changes to the Refund Policy

7.1 We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

If you have any questions or require further assistance regarding our Refund Policy, please contact our customer support team. We are here to help you and ensure your complete satisfaction.

Last updated: [06 - 07 - 2023]